Hey, I’m Tiffany
I help senior leaders take their most critical, high-stakes initiatives from ambiguous to executed.
My Approach
Collaborative
Relationships are the foundation of effective program management. I invest early in building trust across teams, functions, and leadership levels — so that when priorities compete and timelines get tight, the collaboration holds.
Own it Like it’s Your Business
Every program gets treated like the PM is the CEO of it — stakeholders are clients, and accountability is end-to-end. That means anticipating problems before they escalate, holding others to their commitments, and never waiting to be told what to do next.
Clarity First
Most programs struggle not because of execution, but because the scope was never truly defined. I start every engagement by getting ruthlessly clear on what we're solving, who owns what, and what done actually looks like.
Steady Under Pressure
High-visibility programs are inherently messy. I bring a calm, structured presence to complexity — keeping teams focused, timelines honest, and leadership informed even when things get hard.
Feedback is a gift. Seek it on purpose.
Getting better doesn't happen by waiting for feedback to arrive. The fastest path to growth is staying curious about your own blind spots — and asking directly, from managers, peers, and the people closest to the work.
Build for What Comes After You
Good execution closes a project. Great execution leaves the team better than it was found. The frameworks, templates, and operating models that outlast any single initiative are the real deliverable — so the next program starts from a higher floor.
Overview
10+ years turning enterprise initiatives into disciplined, measurable programs — embedded in transformation, operating at the intersection of executive leadership, operations, and business strategy. Experienced in operating at startup pace: building process from scratch, moving with urgency, and adapting quickly without losing rigor.
Why Tiffany?
I Drive Results Across Every Type of Initiative
Successfully owned high-visibility initiatives across Operations, Product, Technology, Finance, Legal, Marketing, and Sales.
Thought Leader, Not Just an Executor
Recognized early as an excellent executor and repeatedly cited as a thought leader, strategic problem-solver, and team mentor. Invested in the long-term strength of the PMO not just my own project outcomes.
Builds Infrastructure That Outlasts the Project
I don’t just manage a project, I build systems that make future work more efficient through SOP’s, Company-wide trainings, & process engineering (current → future state)
Consistently Requested by Name
Project teams, senior leaders, and c-suite consistently ask for me to be the program lead for their projects. I have a high track record of strong results, deep relationships, and delivering consistently
Earns Trust at Every Level of an Organization
reliable, organized, fair, and easy to work with — even under pressure. Turned around strained client relationships, navigated complicated interpersonal team dynamics, and maintained executive confidence throughout
Consistently Exceeds Expectations on Performance Evaluations
Recognized across multiple reviews & reviewers over the last 5 years for cross-functional collaboration, critical thinking, ownership, and initiative
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10+ Years
Program Management Experience
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5 Years
Enterprise Level Transformation Experience
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14 Years
Direct client experience
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Promoted 2X
Over the last 5 Years
Secure Pegs Anti-Theft Nationwide Rollout
700K+ fixtures
Nationwide deployment across 4,700+ retail locations — 30% reduction in fraud indicators
View News Coverage
Project Portfolio
Kroger Ultimate Endcap Rollout
Multi-phase retail rollout; eliminated Phase I delays through Monday.com boards + RACI governance
Incentives Get Well Project
Issues made visible
Cross-functional accountability structure and bi-weekly reporting to surface and resolve recurring client-impacting issues
Branded Payment Services GTM
New LOB launched
Architected BHN's first bundled services GTM strategy; expanding to all business units + global partners
OOS/OOI Reduction Initiative
Best OOS year ever
Launched IID Substitution automation + 5 process improvements; recognized at SLT level
Qlik Brand Analytics Dashboard
CPAMs can now pull CP data on demand; Phase II external rollout via VAS bundled offerings
Transactional Business Growth Program
1.3 → 4.2 Trustpilot Score Improvement
Marketing, sales re-org, and client site UI/UX overhaul to minimize churn and grow transactional business
Transactional Onboarding Improvements
Days → 30 minutes
KYB automation + TPV risk + catalog enhancements; closed in 3 quarters post-takeover
Returned Mail Enhancements
Cross-functional accountability structure and bi-weekly reporting to surface and resolve recurring client-impacting issues
Leadership
Started a company wide “PM Network”
Ran the interest survey, defined the structure, built the SharePoint site, created the chat room, and launched the content calendar. The network spans PMs across BHN and covers PMP prep, skill development, tools sharing, and peer mentorship. No one asked for it. The gap was there and got closed.
Built our team’s standard PM Playbook
Ran the interest survey, defined the structure, built the SharePoint site, created the chat room, and launched the content calendar. The network spans PMs across BHN and covers PMP prep, skill development, tools sharing, and peer mentorship. No one asked for it. The gap was there and got closed.
View Playbook —>
Consistently sought out Mentor
Ran the interest survey, defined the structure, built the SharePoint site, created the chat room, and launched the content calendar. The network spans PMs across BHN and covers PMP prep, skill development, tools sharing, and peer mentorship. No one asked for it. The gap was there and got closed.
Recommendations & Reviews
"Great progress across a broad and complex portfolio... You've shown strong ownership, especially in driving bundled services and expanding Secure Pegs globally"
-James Auger, Current Manager | 2025 Mid-Year Performance Review
"Teams continue to ask me for YOU to be the PM given your track record, strong results, and deep relationships"
-Rob Thornock, Previous Manager | 2024 Mid-Year Performance Review
"Tiffany is great to work with... organization and collaboration are top notch. Positive, persistent, reliable and diligent"
-Rob Thornock, Previous Manager | 2023 Mid-Year Performance Review
"Tiffany is viewed as a dependable self-starter who removes obstacles, keeps teams aligned, and delivers results in challenging, multi-stakeholder environments"
-James Auger, Current Manager | 2025 Annual Performance Review
"You have consistently demonstrated exceptional performance... Your enthusiasm for learning and willingness to tackle challenging projects is evident"
-James Auger, Current Manager | 2024 Annual Performance Review
"You are very successful and a great team member that continues to drive positive improvements at BHN"
-Rob Thornock, Previous Manager | 2023 Annual Performance Review