Hey, I’m Tiffany
I help senior leaders take their most critical, high-stakes initiatives from ambiguous to executed.
I specialize in high-stakes, enterprise-level transformation: the work that's too complex, too cross-functional, and too visible to get wrong. Dynamic, fast-moving environments are where I thrive. Delivering across Operations, Product, Tech, Finance, Marketing, and Sales, concurrently, and consistently being the PM senior leaders ask for by name is just how I operate. Promoted twice in 5 years and rated Exceeds Expectations four reviews running. If you're looking for a PM who owns it end-to-end, builds repeatable processes that last, and leaves the team better than she found it, let's talk.
My Approach
Collaborative
Relationships are the foundation of effective program management. I invest early in building trust across teams, functions, and leadership levels — so that when priorities compete and timelines get tight, the collaboration holds.
Own it Like it’s Your Business
Every program gets treated like I’m the CEO of it — stakeholders are clients, and accountability is end-to-end. That means anticipating problems before they escalate, holding others to their commitments, and never waiting to be told what to do next.
Clarity First
Most programs struggle not because of execution, but because the scope was never truly defined. I start every engagement by getting ruthlessly clear on what we're solving, who owns what, and what done actually looks like.
Steady Under Pressure
High-visibility programs are inherently messy. I bring a calm, structured presence to complexity — keeping teams focused, timelines honest, and leadership informed even when things get hard.
Feedback is a gift. Seek it on purpose.
Getting better doesn't happen by waiting for feedback to arrive. The fastest path to growth is staying curious about your own blind spots — asking directly, from managers, peers, and the people closest to the work.
Build for What Comes After You
Good execution closes a project. Great execution leaves the team better than it was found. The frameworks, templates, and operating models that outlast any single initiative are the real deliverable — so the next program starts from a higher floor.
What Sets Me Apart
Results Across Every Type of Initiative
High-visibility programs delivered across Operations, Product, Technology, Finance, Legal, Marketing, and Sales — concurrently, end-to-end.
Thought Leader, Not Just an Executor
Promoted twice in 5 years. Moved from executor to team standard-setter — building the playbook, training incoming PMs, and shaping how my PMO operates.
Infrastructure That Outlasts the Project
I don’t just manage a project, I build systems that make future work more efficient through SOP’s, Company-wide trainings, & process engineering.
Consistently Requested by Name
5+ years of stakeholders and senior leaders requesting me by name. Strong results and deep relationships do that.
Trusted at Every Level
From frontline teams to C-suite sponsors — the track record speaks: strained relationships turned around, executive confidence maintained, difficult dynamics navigated professionally.
Exceeds Expectations Every Review Cycle
Rated Exceeds Expectations or higher across 4 consecutive annual reviews. Most recent: Consistently Exceeds Expectations.
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10+ Years
Program Management Experience
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5 Years
Enterprise Level Transformation Experience
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14 Years
Direct client experience
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Promoted 2X
Over the last 5 Years
Secure Pegs Anti-Theft Nationwide Rollout
A multi-phase initiative to design, build, and scale a physical retail security solution eliminating gift card theft at the shelf — rolled out nationwide.
Project Portfolio
Branded Payment Services - New GTM Strategy
A new go-to-market strategy redefining how a fintech company packages and sells its full suite of branded payment services.
Transactional Business Growth Program
An initiative to improve customer experience and business performance across a digital marketplace platform.
Post-Acquisition Integration & Digital Operations Transformation
Operational initiative to stabilize, document, and modernize how a newly acquired digital business segment ran day-to-day.
Post-Acquisition Integration - Sales, Marketing & Brand Alignment
A post-acquisition integration to unify two organizations across sales, marketing, branding, and systems.
Transactional Business - Onboarding Improvements
Enterprise Program to improve the overall onboarding experience for transactional clients.
National Retail Premium Display Rollout
A multi-phase, nationwide rollout of premium branded displays across 2,500+ Kroger store locations; eliminated previous rollout delays through Monday.com boards + RACI governance
Returned Mail Process Enhancements & Standardization
A multi-phase, cross-functional initiative to standardize, streamline, and automate the end-to-end returned mail process to reduce volume & overall operation inefficiency.
Annual - Inventory & Fulfillment Holiday Readiness
Annual cross-functional initiative to ensure sufficient gift card inventory and operational readiness heading into the holiday seasons.
End-to-End Cardholder Journey Optimization Initiative
CURRENTLY IN PROGRESS
A cross-functional initiative to map and improve the end-to-end cardholder journey across security and risk layers
AI-Enabled Commerce Operations Transformation
CURRENTLY IN PROGRESS
A strategic initiative to transform physical retail operations by embedding AI-driven agentic workflows across the entire commerce function
Leadership
Founded the Company-Wide PM Network
Most companies have dedicated networks for sales, marketing, finance — but rarely one built specifically for PMs. Project, Product, and Program Managers tend to work in silos, heads down, only coming up for air between sprints and status updates. The PM Network was built to change that — a grassroots, company-wide community for knowledge sharing, skill development, PMP prep, and peer mentorship. Not mandated. Not top-down. Just PMs helping PMs move faster and grow stronger together.
Created the Team's Operating Standard
When I joined the transformation team, there was no standard. Every PM operated differently — different intake processes, different templates, different ways of running a kickoff. Cross-functional partners never quite knew what to expect. I built the framework that changed that: the end-to-end PM Playbook, the intake process, and every standard template the team now runs on. The goal wasn't just internal consistency — it was making the team dependable from the outside. Now when a partner engages our PMO, they know exactly what they're getting. Same rigor. Same structure. Same experience every time.
Invested in People
Mentorship isn't a side project — it's a consistent part of how I operate. At any given time, I'm working with 2–3 mentees, offering candid guidance on career navigation, stakeholder management, and how to show up as a leader in the room — not just a note-taker. On the team, I train and develop incoming junior PMs on the full PM process: how to drive a project vs. simply monitor it, how to manage up, how to earn stakeholder trust early, and how to lead with confidence before you feel like you've earned it. People seek it out.
Recommendations & Reviews
"Great progress across a broad and complex portfolio... You've shown strong ownership, especially in driving bundled services and expanding Secure Pegs globally"
-Current Manager | 2025 Mid-Year Performance Review
"Teams continue to ask me for YOU to be the PM given your track record, strong results, and deep relationships"
-Previous Manager | 2024 Mid-Year Performance Review
"Tiffany is great to work with... organization and collaboration are top notch. Positive, persistent, reliable and diligent"
-Previous Manager | 2023 Mid-Year Performance Review
"Tiffany is viewed as a dependable self-starter who removes obstacles, keeps teams aligned, and delivers results in challenging, multi-stakeholder environments"
-Current Manager | 2025 Annual Performance Review
"You have consistently demonstrated exceptional performance... Your enthusiasm for learning and willingness to tackle challenging projects is evident"
-Current Manager | 2024 Annual Performance Review
"You are very successful and a great team member that continues to drive positive improvements at BHN"
-Previous Manager | 2023 Annual Performance Review