Transactional Business - Onboarding Improvements

OVERVIEW:

The Transactional Onboarding Improvements project focused on streamlining and automating the onboarding experience for new Transactional clients through KYB automation, TPV risk automation, stock catalog enhancements, and website self-signup optimizations.

KEY PLAYERS:

  • Head of Global Incentives

  • Vice President of Product

  • Vice President Regulatory Compliance

  • Vice President Transactional Sales

  • Product & Technology Teams

  • UI/UX Teams

KEY OBJECTIVES:

  • KYB Automation — reducing “Know Your Business” verification friction for new clients

  • TPV (Third Party Verification) risk automation

  • Stock catalog enhancements

  • Website optimizations (self-signup flow, lead gen improvements)

KEY OUTCOMES:

  • Successfully reduced the onboarding process from days down to as little as 30 minutes, significantly improving the client experience and operational efficiency.