AI-Enabled Commerce Operations Transformation

OVERVIEW:

A BHN strategic initiative to transform physical retail operations by embedding AI-driven agentic workflows across the entire commerce function — replacing manual, reactive, siloed operations with proactive, intelligent, AI-automated processes.

KEY PLAYERS:

  • Sr. Vice President of Global Operations

  • Sales Region Head - Americas

  • Vice President of Supply Chain

  • Vice President of Risk

  • Sr. Director of Demand / Forecast Planning

  • Director of Supply Chain Analytics

  • Sr. Director of Merchandising

  • Vice President Engineering

  • Director Data Analytics

KEY OBJECTIVES:

  • Business Analytics & Actionable Insights: AI auto-compiles personalized weekly briefings for field teams surfacing out-of-stock risk, performance flags, and fraud signals; eliminating manual data pulling

  • Dynamic Scheduling: Replace static distribution and visit schedules with continuously recalibrated AI-driven models optimized for sales performance

  • Store Level Calibration & Business Optimization: AI continuously monitors store-level performance, routing prioritized alerts to the right teams in real time

  • Assortment Planning & Optimization: AI generates data-driven assortment recommendations by store cluster ahead of planning cycles

KEY OUTCOMES:

  • PROJECT CURRENTLY IN PROGRESS